Terms and Conditions / Help Center / FAQ
VIP Customer Program
Once you have logged in with your email address using "VIP login" option, you will be able to process your order and apply specific program benefits. When you view our products in our online store, your VIP discounts will be marked in red color. If VIP discounts are not displayed, it means that your log in wasn't successful - perhaps wrong or misspelled email address has been entered.
Insurance
We recommend shipping all items insured against loss and damage. On request, any item can be shipped with 'Loss Insurance' - extra fee in the amount of 3% of the price of the item will be charged, if Buyer decides not request this option, we will not be held responsible for any items lost during shipping.
Please email us right after placing your order if you want to upgrade your shipping method, or get "lost" or "damage" insurance.
VIP Program members please see your program details for benefits of LOSS and DAMAGE insurance.
Payment Methods
All pricing is in US Dollars.
We gladly do accept paypal.com, major credit cards and wire transfers as a payment method.
Bank wire transfers are welcome for amounts that exceed US $500.00.
Canadian residents will be charged GST, and British Columbia residents will be also charged PST. There will be no taxes charged for US or overseas customers.
Mailing address
Daniel Royce Inc.
1901 60th Place E.
Suite L9468
Bradenton, FL 34203
USA
Shipping
We will ship your orders as soon as your payment is cleared. Normally, all orders are shipped the same, or next business day after payment clears.
We ship via postal service or UPS, worldwide.
North American retail orders below 2 pounds are shipped by air service.
Overseas retail orders below 1 pound are shipped by air service.
All other retail orders are shipped by ground service.
Upgrade to air service is available at additional fee.
All retail orders $200.00 and up are shipped free of charge.
There is a tracking number available for retail shipments shipped by UPS only.
For UPS tracking information please visit UPS website.
Please email us if you want your order to be shipped by different service.
TRANSIT TIME to U.S.A.:
Regular postal service: 3-10 Business days, UPS Ground: 3-8 Business Days
Note: Saturday and Sunday deliveries and local pickup are not available.
Return Policy Important - Please Read
If you are not satisfied with your order, you can return you item(s) within 14 days and receive full refund of the purchase price minus actual shipping/handling fees - no less than 10% of the total order amount (unless agreed otherwise in written (e.g. email) before processing the return).
Deduction of actual shipping/handling fees applies also to items shipped with 'free' or discounted s/h, e.g. during promotions or 'sale' events.
You have to email us before mailing your order back to us, to receive a confirmation email regarding sending your order back to us, your refund or exchange details.
Items returned to us without prior confirmation, will not be accepted, and your payment will not be refunded.
All sales of discounted items ARE FINAL and will not be refunded or exchanged. 'Discounted items' include items located in the 'On Sale' category, and also items purchased during one of our promotion or sale events, when additional discounts, are applied.
We shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.
Items have to be mailed to us in the original condition and packaging. ALL products being returned must be 100% complete and must be in ORIGINAL CONDITION/PACKAGING. A return will not be processed in the event ANY item(s) included in the original shipment to you is not present in the original condition. Items sent for return consideration will be immediately denied and our return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
We shall not be responsible for items that are lost or damaged in transit, unless you requested and paid for the insurance.
Please mark the package clearly as "Returned Merchandise" to avoid redundant taxes/duties.
In case of customs/duties being due on receiving returned items, such items will not be accepted.
Safe Shopping / Website Security Gurantee
All orders and transactions involving release of personal information is encrypted using the latest 128-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone but the credit card merchant. Your credit card information is used only to process your payment, and it will not be stored nor used by us after your payment is processed. There will be no human being seeing your credit card number. We are so confident in this security systems that we can provide our Website Security Guarantee will provide coverage against unauthorized charges on your credit card. In the unlikely event that your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases at our website, we will cover your liability up to $50.
In the highly unlikely event that you discover unauthorized charges on your credit card within 60 days of your purchase on our website, here's how you can redeem your claim:
Promptly contact your credit card company and report the unauthorized charges. You should ask to speak to a representative of the company's fraud department. They can inform you of the company's fraud claim process and determine whether or not to charge you a personal liability fee (normally $50).
If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at our website, and (b) holds you liable for any of the unauthorized charges, contact us immediately. In order to help you, we will need the following information:
- Your name
- Daytime phone number
- Billing address
- A copy of the credit card statement in question (please circle fraud charges)
- Proof of your credit card company's fraud determination and liability fee
- A description of the incident
Limitations of Liability
We strive to best describe their products as accurately as possible; however temporary typo's or errors on print and the web publishing process might occur; if the consumer is unsatisfied as a result of temporary description error, refunds and exchanges will be offered.
All statements and descriptions regarding any item offered for sale by us. in any catalogue, on our website, or in any bill of sale, invoice or elsewhere as to authorship, source, origin, measurement or condition are qualified statements and shall not be deemed to be representations or warranties.
If we are prevented by fire, theft or any other reason whatsoever from delivery of any property to the buyer, our liability shall be limited to refunding the sum actually paid by the Buyer.
